Key skills
LeadershipSales
About this role
Role Overview
- Lead the execution of service-to-sales strategy across contact center and operational teams
- Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation
- Drive consistent adoption of sales behaviors and servicing standards across teams
- Ensure alignment between servicing, product, and sales priorities
- Lead day-to-day operations across service and sales-enabled teams
- Ensure consistent delivery of service levels, quality outcomes, and sales performance
- Manage workload, staffing, and operational execution to meet performance targets
- Deliver relationship-driven client experiences that build trust and deepen engagement
- Drive customer satisfaction while increasing product adoption, retention, and revenue growth
- Monitor and analyze performance across service, sales, quality, productivity, and risk metrics
Requirements
- Experience in contact center operations, sales, or servicing environments
- Demonstrated leadership experience managing teams with service and/or sales accountability
- Strong understanding of customer engagement, sales processes, and service delivery models
- Experience managing performance metrics across sales, service, and operational KPIs
- Knowledge of regulatory and compliance requirements related to sales practices
- Bachelor’s degree or equivalent experience is preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law