BI Solution Architect – Services Contractual

Role Overview

• Architect end-to-end BI solutions spanning data ingestion, transformation, modeling, and visualization.
• Define and enforce data governance, quality, and consistency standards across services-related domains (e.g., contracts, entitlements, billing, customer lifecycle).
• Establish and maintain data models and semantic layers for consistent reporting and analytics.
• Lead solution design reviews, ensuring alignment with enterprise architecture and long-term target state.
• Identify gaps in current systems and processes; propose future-state architectures that support services growth.
• Drive adoption of a methodology-first approach, focusing on reusable patterns and scalable design.
• Collaborate with senior stakeholders to shape data strategy and roadmap for the Services business.
• Define and enforce data product standards — ownership, contracts, SLAs, quality thresholds, lineage, and documentation — for all Services analytical assets.
• Chair or actively contribute to architecture review boards, design authority forums, and change advisory processes for the Services BI domain.
• Partner with finance, sales, services delivery, IT, and transformation leaders to align on prioritization and ensure architectural choices support commercial outcomes (recurring revenue, margin, attach, renewal rate, time-to-cash).
• Challenge the status quo where existing process or system designs cannot scale to a Services-led business — and propose pragmatic, sequenced paths forward.
• Support prioritization and sequencing of initiatives based on business value and architectural impact.
• Coach BI engineers, data modelers, and functional architects to raise the design bar across the team.
• Build reusable patterns, reference architectures, and playbooks so that future Services initiatives start from a stronger baseline.
• Create the conditions for autonomous, accountable squads — clear interfaces, shared standards, and unambiguous data ownership.

Requirements

• 10+ years in enterprise data, BI, or solution architecture roles, with significant exposure to Services or other recurring/contractual business models.
• Demonstrated experience leading end-to-end architecture for cross-functional transformation programs in a multinational environment.
• Hands-on familiarity with at least one major CRM (e.g., HP Dynamics, SFDC), one major ERP (e.g., SAP,), and modern data platforms (e.g., cloud data warehouses, Lakehouse architectures, semantic/metrics layers).
• Track record of producing high-quality architectural artifacts and governance frameworks that have been adopted and scaled.
• AI/ML fluency for BI: familiarity with how AI/ML and GenAI capabilities are being embedded into modern BI and data platforms, including augmented analytics, semantic search, copilots, and ML-driven forecasting, and the architectural implications for data products, governance, and trust.
• AI-ready architecture is a plus: ability to design BI and data architectures that are AI-ready by default with governance guardrails required for safe enterprise AI/ML and GenAI consumption.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline; advanced degree or equivalent experience preferred.
• Excellent written and verbal communication in English; additional languages a plus given the global scope.
• Passion for data & delivering data driven outcomes.
• Able to work independently yet collaborate cross-functionally in a global and multicultural environment.
• Strategic mindset, attention to detail and capable of independently managing complex processes that touch multiple stakeholders.
• Excellent interpersonal and project management skills; ability to work across in person as well as virtual team environments.
• Self-starter requiring minimum training or on-boarding effort.

Tech Stack

• Cloud
• ERP
• SFDC

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave