Provide remote support for end users across multiple client environments.
Troubleshoot Microsoft 365, Windows, networking, hardware, software, and business application issues.
Resolve technical issues efficiently while maintaining excellent customer service.
Take ownership of tickets from initial contact through resolution.
Support clients remotely through phone, email, and remote access tools.
Assist users with deployments, upgrades, migrations, and day-to-day technical issues.
Work directly with clients in professional business environments.
Build strong relationships through exceptional customer service.
Assist with server, network, and cloud projects.
Participate in Microsoft 365 migrations, workstation deployments, and infrastructure upgrades.
Install and configure business technology solutions remotely.
Document work performed and maintain accurate records.
Monitor client environments and respond to alerts.
Perform system maintenance and routine administrative tasks.
Identify recurring issues and recommend improvements.
Assist in maintaining secure and reliable client environments.

Strong knowledge of desktops, networking, Microsoft 365, and end-user troubleshooting.
Experience working for an MSP preferred.
Experience with VoIP, VPNs, Microsoft 365, and remote support tools.
Strong customer service and communication skills.
Ability to work independently and solve problems in a fast-paced environment.
Reliable high-speed internet and dedicated home office.
Must reside in Florida.
Flexible schedule with availability for some evenings, weekends, and holidays.

We offer a competitive benefits package that includes:

401 (k) plan with company match of up to 4%
Paid time off
Company profit-sharing
Company-sponsored dental and vision coverage
Optional supplemental life, disability, and accident insurance available through payroll deduction
Pet insurance for one eligible cat or dog
Access to a dog-friendly office for eligible employees and approved pets

MSP Support Technician

Key skills