Key skills
TableauLookerBIBusiness IntelligencePower BIStakeholder ManagementRisk ManagementCommunicationDecision Making
About this role
Role Overview
- Responsible for driving operational excellence across the Risk, Fraud & Payments department
- Identifying opportunities to improve processes, increase efficiency, optimise systems, and successfully deliver operational projects
- Acts as the department's operational improvement specialist
- Works closely with internal stakeholders to ensure RPF processes remain scalable, compliant, and aligned with business objectives
- Focus on improving department operations through process optimisation, automation, systems enhancement, data-driven decision making, and project delivery
- Identifying opportunities to improve system utilisation
- Recommending system enhancements
- Supporting operational rollout of system improvements
- Participating in testing of new functionality
- Supporting implementation of new features
- Continuously review existing operational processes and identify opportunities for improvement
- Simplify workflows to reduce manual effort while maintaining appropriate risk controls
- Standardise operational procedures across all RPF teams and brands
- Identify process bottlenecks and recommend practical solutions
- Lead operational initiatives that impact the RPF department
- Develop project plans, monitor progress, and ensure timely delivery
- Monitor operational performance and recommend improvements based on data analysis
- Identify repetitive manual activities suitable for automation
- Support the implementation of automation initiatives that improve productivity while maintaining regulatory compliance
- Assess the operational impact of new regulatory requirements
- Collaborate with stakeholders to minimise disruption during implementation
- Identify operational risks before they impact service delivery
- Foster a culture of continuous improvement across the RPF department
- Research emerging technologies and industry best practices
Requirements
- Extensive experience within Risk, Fraud & Payments operations
- Strong understanding of online gaming payment and verification processes
- Excellent analytical and problem-solving abilities
- Proven experience managing operational projects
- Strong communication and stakeholder management skills
- Ability to analyse operational data and present actionable insights
- Excellent organisational and planning skills
- Strong understanding of operational risk management
- Nice to have:
- Experience working with SoftSwiss
- Experience using SEON
- Experience using Sumsub
- Knowledge of payment operations
- Understanding of AML and Responsible Gaming operational requirements
- Experience with automation initiatives
- Experience participating in system implementation projects
- Knowledge of business intelligence or reporting tools (Power BI, Looker Studio, Tableau, or similar)
Tech Stack
- Tableau
Benefits
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- Eur1,000 Refer a friend bonus
- One day birthday holiday