Operations Support Engineer

Role Overview

• Analyze and manage incidents identified through standard monitoring or external customer requests
• Respond to customer requests through the ticketing system or email.
• Monitor the organization’s infrastructure and applications using monitoring tools and email notifications.
• Provide first-level support by acknowledging and addressing customer requests.
• Timely escalate alarms and issues to the next level of support.
• Generate reports and keep stakeholders updated with relevant information.

Requirements

• Bachelor of Engineering in Electronics or Computer Engineering (or) Bachelor of Computer Applications
• 0-1 year of relevant experience in telecom/IT industry
• Linux – Basic/Intermediate Level (CLI)
• SQL – Intermediate Level
• Knowledge of Database– SQL, ORACLE
• Basic Knowledge of Telecom (GSM, Mobile Networks)
• Basic Operating system, MS Office Application knowledge.

Tech Stack

• Linux
• Oracle
• SQL

Benefits

• 24*7 Shift Timings
• Work from office