Key skills
SQLTCP/IPRemote Work
About this role
Role Overview
- Provide first-line technical support to partners (VARs) across phone and non-phone channels.
- Resolve common product or configuration issues by following standard operating procedures.
- Support ticket creators responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution.
- Report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.
Requirements
- 1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity.
- High School Diploma/GED.
- Understanding basic Networking Fundamentals.
- TCP/IP Basics.
- Basic Network Troubleshooting.
- Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data.
- Basic SQL or OS Administration.
- Understanding the role of Access Control and Video in Security.
- BA in Electronic/Electrical Engineering or Computer Engineering.
Tech Stack
- SQL
- TCP/IP
Benefits
- employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays