Business Analyst

Role Overview

• Work side by side with the Managing Director and Commercial Director day to day, as part of their team and a dependable point of contact for improvement and change.
• Translate strategic and commercial objectives into practical, deliverable pieces of work.
• Work directly with clients to support the delivery of our contracts, understanding their requirements and representing their needs within the business.
• Build strong, trusted relationships at every level — from front-line operational teams to executive leadership, and externally with clients and contract partners.
• Facilitate workshops, interviews, and working sessions to draw out needs, resolve conflicting priorities, and build consensus.
• Communicate clearly and confidently, tailoring the message to the audience — from detailed working documents to concise executive summaries.
• Take time to understand how the area operates end to end, building a clear picture of where value is created and where it is lost.
• Proactively identify opportunities to improve, looking through three lenses: People, Process, and Systems.
• Build the case for change
• quantifying the benefit, the effort, and the priority so leadership can make informed decisions.
• Analyse current (“as-is”) processes to identify inefficiencies, risks, gaps, and opportunities for improvement.
• Design and document improved (“to-be”) ways of working that deliver measurable benefit.
• Support the implementation of process changes, ensuring they are understood, adopted, and embedded across the business.
• Maintain accurate, up-to-date documentation across opportunities, processes, requirements, and change activity.

Requirements

• Proven experience in a Business Analyst role, ideally within an operational or commercially driven environment.
• A track record of identifying and delivering improvement across people, process and systems
• not solely technology change.
• Strong stakeholder management skills, with the confidence and credibility to work directly with senior leadership and with clients.
• Experience working directly with clients to support the delivery of contracts.
• Strong process analysis and mapping capability (as-is / to-be).
• Excellent requirements gathering, elicitation, and documentation skills.
• Experience supporting business change, system rollouts, and adoption activity.
• Experience planning and supporting user acceptance testing.
• Experience managing defects and issues through to resolution.
• Experience coordinating or managing work with third-party suppliers or partners.
• Excellent written and verbal communication skills, with the ability to translate between business and technical audiences.
• Strong analytical and problem-solving skills, with high attention to detail.
• Ability to manage multiple priorities and work independently in a fast-moving environment.
• Experience delivering measurable process improvement and efficiency benefits (desirable).
• Experience working alongside Product Owners and Agile delivery teams (desirable).
• Experience in a relevant sector (e.g. utilities, infrastructure, construction, services) (desirable).
• Familiarity with business analysis and change frameworks and methodologies (desirable).
• Experience with tooling such as process mapping software, requirements/backlog tools, and reporting/BI tools (desirable).
• A Level 4 Business Analyst qualification, or equivalent, is required for this role.

Benefits

• We offer a competitive salary based on experience along with a full benefits package.
• This role will also come with a car allowance.
• Network Plus is proud to be an Equal Opportunity Employer.
• We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
• We are Armed Forces-friendly.
• We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
• We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.