Provide comprehensive ICT support to staff, systems, and infrastructure.
Ensure the secure, reliable, and efficient operation of ICT services through compliance with corporate ICT standards.
Provide technical support to programme and operational teams while driving digital transformation.
Assess business ICT requirements and implement cost-effective, secure, and reliable IT infrastructure.
Provide first-line technical support for hardware, software, networks, and end users.
Monitor ICT infrastructure performance, connectivity, and system availability.
Manage ICT vendors and service providers, including internet services and hardware maintenance.
Ensure the delivery of high-quality ICT services in line with agreed service levels across all offices.
Conduct trainings on new policies, standards & procedures.

A Degree in Computer Science/Equivalent, Information Technology, Engineering related discipline.
A minimum of 2 years work related experience in similar role.
Strong knowledge of Microsoft environments, including Windows Servers, Active Directory, Exchange Server, Microsoft 365, SQL Server, and collaboration tools.
Experience in IT infrastructure, systems administration, networking, database administration, and technical support.
Knowledge of ERP systems (e.g., SAP, SAGE, Microsoft Dynamics), cybersecurity, AI tools, and emerging technologies.
Experience with Cisco networking equipment, routers, and satellite connectivity.
Strong analytical, problem-solving, and communication skills.
Experience working in the development/NGO sector is an added advantage.

Plan International operates an equal opportunities policy and actively encourages diversity.

Information Technology Officer

Key skills