Building and strengthening strong working relationships across GBSI Delivery teams, Agency Finance, RO, HO, and other key stakeholders to ensure smooth collaboration and effective communication
Drive and implement improvements and process changes to enhance operational effectiveness and overall performance
Analyse KPIs and implement corrective actions to reduce GBSI queries
Drive Delivery team to take necessary actions and decisions related to GBSI GL, AP, AR, Cost Control, and bank aged items
Analyse KPIs and evaluate requests from the Agency Finance team to drive timely decisions
Ensure 1st level of control and analysis
Supervise, validate and produce Control check on bank reconciliations, monthly accounting, and representation letters with the CFO
Oversee statutory audits and coordinate with Internal Audit
Ensure direct engagement between GBSI teams and customers, suppliers, and internal stakeholders
Drive the delivery team & supervisor to resolve customer and supplier discrepancies
Review agency scorecards and identify improvement opportunities
Support FIPP in driving standardization initiatives across agencies/clusters
Collaborate with offsite and regional teams to understand customer expectations and translate them into process improvements

Experience of minimum 8 to 13 years with relevant hands-on experience in BPO/ Shared Service Centres
Preferable from Shipping industry with extensive knowledge on entire Finance & Accounting processes
Extensive knowledge of the entire Finance and Accounting function, with significant hands-on experience in at least two F&A process areas such as P2P, OTC, or R2R
CA/ICWA or a Graduate from Finance & Accounting stream

Manager – F&A Services

Key skills