As the primary contact, you ensure high customer satisfaction among parents and students (by phone, email and WhatsApp).
You always help our customers find the optimal solution and advise them with a caring ear during contract renewals and when determining the required lesson volume.
You coordinate closely with our tutor and education advisor teams.
You support customers during substitute arrangements and teacher changes to ensure a seamless transition of lessons that leads to success for the child.
You ensure problems are reliably resolved and even cancellation discussions are handled positively.

Reliability and accountability in everything you do.
Native-level or accent-free German language skills.
Advisory skills come naturally to you, and you enjoy informing customers about options and selling additional tutoring packages.
Understanding of people's behavior and needs and a desire to help them with educational solutions.
You enjoy communicating and can empathize with every customer.
You patiently find the right solution for every problem and put a smile on our customers' faces.
You know how to structure your work and keep a cool head and an overview even in stressful moments.
Nice to have: Experience in sales, customer support or similar roles (waiting tables, hospitality, call center, ...) in high-performance, cross-functional teams.
Bachelor’s, Master’s and/or MBA degree.
Additional languages are a plus.

You help shape the future of an education platform from day one that supports thousands of students.
We give you a lot of responsibility from day one and you have direct influence on the company's development.
You won't be selling drugs or junk—you're selling a product that sustainably improves our customers' lives.
Flexible working hours, 100% remote from home, and an attractive annual gross salary.
A young, dynamic team that wants to make an impact and communicates on equal footing.

Customer Success Manager

Key skills