About this role
Role Overview
- You are the primary contact for our Dutch customers: you answer all questions about our platform and services.
- You support our customers and content creators with any issues and ensure collaborations run successfully and comply with our platform guidelines.
- You proactively mediate between brands and creators when collaborations are not running smoothly.
- You learn to identify up
- and cross-selling opportunities and help develop those customers further.
- You gather feedback from the Dutch market and bring it directly back to the team.
Requirements
- Fluent Dutch and ideally German as well.
- You are proactive, self-driven and eager to learn and take on responsibility.
- You can resolve conflicts with empathy and understanding so that all parties benefit in the end.
- You work in a structured, reliable way and drive initiatives independently.
- You use TikTok & Instagram daily and understand what works on those platforms.
Benefits
- Real responsibility: you take ownership of the first point of contact for our customers and shape how they perceive Speekly.
- Strong personal development: you will receive active coaching and regular feedback. Our team leads are measured by how well their teams grow—your development is a clear priority.
- Fast learning curve: you will gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.
- Working on a software product: you will work closely with our tech team to implement customer needs in our software.
- Setup that works: office in Cologne, flexible working hours, hybrid work (up to 2 days home office), hardware of your choice, Urban Sports Club