Taking accountability for the end-to-end delivery of assigned learning projects and programmes, from kick-off through to sign-off and handover
Building and maintaining realistic delivery plans, milestones and critical paths, and keeping them current as work evolves
Tracking progress against scope, schedule and budget, and acting early when any of the three is at risk
Working with resourcing to secure the right mix of skills — designers, developers, media, QA and specialist contractors — for each engagement
Coordinating a blended team of employees and independent contractors, giving clear briefs, priorities and expectations
Removing blockers, balancing competing demands and keeping the team focused and productive
Acting as the delivery-facing point of contact for clients, running status updates, reviews and delivery governance
Managing expectations, surfacing trade-offs early, and translating between client needs and delivery reality
Making sure delivered work meets TTRO’s quality standards and the agreed brief before it reaches the client
Identifying, logging and managing delivery risks and issues, with clear mitigation and escalation
Managing project budgets, effort and margin, and flagging scope changes for commercial review rather than absorbing them
Running structured close-outs — capturing lessons learned, effort actuals and reusable assets

Bachelor’s degree or related qualification
Minimum of five years’ experience delivering projects or programmes in EdTech, learning, digital, agency or professional-services environments
Demonstrable experience managing multi-disciplinary delivery teams and external contractors
Experience delivering client-facing work to deadline and budget, including managing scope and change
Experience working within, or in close partnership with, an instructional design and content production workflow (storyboarding, SME review cycles and QA of eLearning modules) is preferred
Strong planning, organisation, tracking and reporting skills
Confident written and verbal communication with clients, teams and leadership
A high level of confidence, professionalism and interpersonal skills
Good work ethic and time management skills
Experience working in a virtual environment with global audiences and remote teams
Ability to adapt to ad hoc requests, scope changes and remain productive in response to a fluctuating and dynamic work environment

Project Delivery Manager

Key skills