Senior Technical Program Manager

Role Overview

• Oversee all program management aspects of one or more designated product teams for the Events Engineering team leveraging Agile methodology in either a Scrum or Kanban framework
• Responsible for initiating and managing the program management aspects of product delivery, providing daily input and periodic status reports
• Managing risk, serving as support provider in case issues arise, and holds primary responsibility for product delivery success
• Lead the planning, execution and delivery of Agile efforts (sprints or Work in Progress), ensuring alignment with Product roadmap and planning
• Facilitates ceremonies (daily stand-ups, spring planning, reviews, retrospectives) to foster team collaboration and continuous improvement
• Facilitates, creates, documents, and manages product backlog and delivery
• Act as the primary point of contact for stakeholders between Product, Engineering and Product Design, providing regular updates and ensuring transparency in progress and challenges
• Collaborate with product owners, product design and technical leads to define and prioritize the program roadmap, aligning initiatives with business priorities
• Owns program management for delivery of products for the product team(s), including solutioning and dependency management
• Collaborates on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team
• Use strong program management, organizational and leadership skills to facilitate effective, collaborative Events Product, Product Design and Engineering team meetings
• Collect, analyze, integrate, and maintain key cross functional deliverables (e.g., project plans, change management plans, migration schedules, resources, etc.)
• Define and track key performance indicators (KPIs) to assess project performance and drive data-driven decision making
• Define and manage critical path activities and anticipate bottlenecks that may impede the completion of milestones
• Negotiate tradeoffs and drive solutions balancing business and technical constraints
• Facilitate project risk management activities including but not limited to identification, assessment, and mitigation
• Identify deviations from approved project plans and manage resolution including escalation through defined forums
• Work with Product, Engineering and Product design to define and track requirements and ensure appropriate verification for delivered solutions
• Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations
• Collaborate with Technical Program Managers across Virtuoso to identify and implement agile and Kanban best practices
• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
• Assumes additional responsibilities as assigned

Requirements

• Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering or related field; MBA preferred
• 6+ year experience in Scrum/Agile/Kanban, working with Infrastructure Engineering team (Cloud Infrastructure Engineering, Cyber Security)
• Minimum 4 years of prior experience in technical program, project, or product management and/or business analyst roles, including responsibility for infrastructure program and solutions requirements
• Scrum Certified Product Owner preferred
• Highly motivated, results-driven technical program manager with strong analytical skills, business acumen and technical aptitude
• Has technical working knowledge of enterprise cloud infrastructure/systems
• Ability to work independently with limited supervision and under tight deadlines
• Experience working cross-functionally with a wide breadth of product managers, user experience designers, engineers, stakeholders, users, and business leaders to generate buy-in for the technical program direction
• Demonstrated ability to understand and analyze complex business problems and processes, and to define technology solutions that support business objectives
• Ability to conceive of and accept responsibility for projects and complete their full life cycle
• Capability to work as an individual contributor as part of a larger team
• Excellent analytical abilities and oral/written communication skills
• Entrepreneurial spirit and problem-solving skills, with track record for delivering results in structured and unstructured environments
• Experience with Scrum/Agile/Kanban software development
• Experience in travel industry a plus but not required
• Strong skills in inspiring the win-win-win
• Ability in leading people or projects
• Current business trend knowledge

Tech Stack

• Cloud
• Cyber Security
• Spring

Benefits

• Health insurance
• 401(k) savings plan
• Flexible working hours
• Paid time off