Client Executive – Retail Events

Role Overview

• Help deliver standout retail events by coordinating exciting campaigns, building trusted client relationships and bringing unforgettable experiences to life.
• Support the Events Manager in maintaining strong day-to-day relationships with The Very Group, supplier brands and internal stakeholders.
• Provide exceptional client service through proactive communication and timely project updates.
• Coordinate information between clients, agencies and internal teams to ensure projects remain on track.
• Support the planning and delivery of retail event campaigns from brief through to activation.
• Coordinate event timelines, schedules and project plans, ensuring key milestones and deadlines are met.
• Manage campaign administration, maintaining accurate commercial documentation, status trackers and project files.
• Work collaboratively with category teams, creative, production, media and marketing teams to ensure all campaign assets are delivered on time.
• Support briefing processes and ensure all stakeholders have the information required to deliver campaigns successfully.
• Track campaign progress and escalate risks or issues to the Events Manager where appropriate.
• Ensure all campaign activity follows agreed processes, timelines and quality standards.
• Maintain accurate campaign documentation throughout the project lifecycle.
• Contribute ideas to improve ways of working and event delivery processes.
• Coordinate post-campaign wrap-up documentation.
• Support the capture of campaign learnings and recommendations for future events.

Requirements

• Experience in marketing, events, retail media or agency environments.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple projects and competing deadlines.
• Experience coordinating campaigns, events or client projects.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook.
• Highly organised with a proactive, can-do attitude.
• Excellent relationship-building and communication skills.
• Calm under pressure and able to prioritise effectively.
• Collaborative team player who enjoys working with a variety of stakeholders.
• Solutions-focused with strong problem-solving skills.
• Eager to learn and develop within an events and client services environment.
• Committed to SMG's values of Stay Hungry, Stay Honest, Stay Foolish and Have Fun.

Benefits

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working