Quality Manager
Riga, Riga, Latvia
Full Time
6 days ago
$2,700 - $3,400 EUR
No Sponsorship
Key skills
AIAnalyticsBIPower BI
About this role
Role Overview
- Design and improve quality assurance programs
- Analyze customer feedback and performance data
- Monitor and evaluate customer interactions for quality standards
- Coach and develop employees on customer service skills
- Collaborate with training teams on quality-related training programs
Requirements
- 2+ years of experience in a Quality Management or Quality Assurance role in a customer service environment
- Strong knowledge of call center operations and quality assurance methodologies
- Proficiency in Microsoft Excel and Power BI or similar analytics platforms
- Experience in applying Data Analytics and AI tools for quality monitoring
- Fluent in English and Latvian due to working on Pan-Baltic level
Benefits
- Flexible working hours
- Hybrid work
- Volunteering days
- Additional weeks of vacation after 1 year
- Health insurance after 3 months
- 30 paid days for military training every year
- Access to wellbeing tools and resources
- Professional growth opportunities through training programs
- Special offers for Luminor products & services