Key skills
LeadershipProject ManagementStakeholder ManagementCommunicationCollaborationAccount Management
About this role
Role Overview
- Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
- Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
- Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
- Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
- Build trusted relationships with clients and key internal stakeholders across the organization.
- Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
- Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
- Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.
Requirements
- Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.
- Previous experience leading or coordinating teams.
- Strong stakeholder management skills and the ability to work across multiple departments.
- Excellent communication, organization, and problem-solving abilities.
- Fluent English.
- Availability for occasional travel.
Benefits
- Flexible working model (3 remote days/week)
- Career development, coaching, and continuous learning opportunities
- Flexible compensation, private benefits, and additional perks