Systems Analyst I

Role Overview

• Provides Level 1–2 support for assigned business applications/systems
• Monitors system health and helps address incidents, outages, and recurring issues
• Performs basic system administration tasks following change control
• Documents issues and solutions and keeps records updated
• Coordinates with other IT teams/vendors to drive resolution
• Supports testing and deployments
• Analyzes data/logs to identify trends, root cause indicators, and improvement opportunities
• Ensures compliance with security and audit requirements
• Coordinates asset issuance, transfers, returns and disposal processes
• Tracks assets from purchase to disposal/ITAD

Requirements

• Provides Level 1–2 support for assigned business applications/systems
• Monitors system health and helps address incidents, outages, and recurring issues
• Performs basic system administration tasks (user access requests, configuration changes, routine maintenance)
• Documents issues and solutions (knowledge articles, SOPs, runbooks)
• Coordinates with other IT teams/vendors to drive resolution
• Supports testing and deployments (UAT support, regression checks, validates fixes, rollout support)
• Analyzes data/logs to identify trends, root cause indicators, and improvement opportunities
• Ensures compliance with security and audit requirements
• Maintains accurate records of serial/service tag, model, location/site, owner/user, status, and custody changes
• Coordinates issuance, transfers between sites, returns from leavers/resigned associates

Benefits

• health and medical insurance
• rewards and recognition programs