Coordinate implementation activities in partnership with Project Managers to ensure all clinical onboarding tasks are completed on schedule.
Deliver product training for new users, ensuring clients are confident and equipped to use the platform.
Guide clients through approval of letters, decision aids, scripts, and ensure timely sign-off to support technical configuration and QA.
Maintain thorough documentation for each implementation, including project outlines, change request forms, and version tracking.
Perform clinical QA before go-live, ensuring configured assets such as letters and cohort field populations are accurate and aligned with client expectations.
Educate clients on change control processes and documentation requirements.
Advise clients on clinical workflows, helping them implement Eon’s prescriptive best practices for patient communication and care pathway adherence.
Collaborate with Product, Support, Client Success, and Project Management teams to manage timelines, deliverables, and post-go-live follow-up.
Facilitate smooth handoffs to care management or account management teams once implementation is complete.
Participate in internal performance improvement initiatives and cross-functional projects to optimize service delivery.
Communicate regularly with clients on project milestones, updates, and follow-ups to maintain alignment and satisfaction.

Clinical background (e.g., nursing, allied health, or similar healthcare role) preferred.
Experience in clinical workflow implementation, healthcare technology, or project management.
Strong organizational and communication skills.
Proficiency with technology and clinical operations software.
Ability to manage multiple priorities and collaborate across teams.
Comfortable working remotely with travel up to 25% as needed.

Clinical Transformation Workflow Specialist

Key skills