Customer Service Specialist

Role Overview

• Process customer orders accurately and efficiently
• Handle customer enquiries by phone, email, online channels, and in person
• Provide clear information on products, services, pricing, and delivery updates
• Take a proactive approach to identifying customer needs and solving problems early
• Maintain customer accounts and update records of enquiries, complaints, and interactions
• Follow up with customers on claims, service issues, or planned adjustments
• Support internal and external sales teams
• Keep files, systems, and data entry tasks up to date
• Escalate complex issues to the appropriate specialist or colleague

Requirements

• Experience in customer service, sales support, administration, or a similar role is preferred
• Practical experience in the industry, positive attitude, and willingness to learn are highly valued
• Strong customer-focused mindset
• Proactive, hands-on, and solution-oriented approach
• Excellent communication skills in English and the local native language are essential, both written and spoken
• Good computer skills and ability to learn new systems quickly
• Good organisational and administrative skills
• Accurate data entry skills and strong attention to detail
• Ability to work well with different teams and build positive customer relationships

Benefits

• Competitive core benefits
• Paid time off
• A range of local benefits for eligible colleagues