To manage and drive the innovation strategy to meet customer needs and ensure the bank's long-term success and competitive edge.
Execution of market research to understand customer needs, pain points, and emerging trends to support the analysis of profitability, market size and positioning for new products compared to existing offerings.
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation to assess the product's performance against set goals.
Act as a visible enterprise leader for AI in HR, building confidence and momentum by connecting strategy to tangible use cases, scaled enablement and measurable outcomes.

Extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives
Ability to negotiate with and influence stakeholders at a senior level both internally and externally
Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge
Define and drive the AI adoption model across HR.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs.

Director of AI – Digital Design

Key skills