Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long-term clients.
Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up-to-date with the finance/billing department.
Deliver after-hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.

Possess a university degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy
Two plus years of sales experience preferably in home care or health care related field
Excellent customer service and sales skills
Computer proficiency and ability to document sales activity timely and accurately
Current driver’s license and proof of insurance

Home Care Liaison

Key skills