Managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of clients
Educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers
Assisting employees to understand their benefit plan offering, and providing direction in working through a variety of benefit issues

High School diploma or GED equivalent
Minimum one year of insurance and/or benefits customer service experience
Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
Ability to continuously display a positive attitude and follow directions
Possess excellent customer service skills including proper grammar, tonalities and clear dictation
Proficient in Microsoft Office Suite, data entry and electronic mail applications
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
Ability to sit and use the phone for long periods of time

Benefit Advocate

Key skills