Using AIDET, collects, analyzes and records accurate and compliant demographic and clinical information in the scheduling system
Identifies and respond appropriately to callers' communication needs, secures interpreter to complete scheduling and documents record for future visit
Provides patients with site and appointment date and time options, scheduling per patient preference or first appointment at optimal site
Accurately enters all required patient demographic and clinical data in scheduling application
Checks receipt of faxed orders and reviews for accuracy
Schedules with proper test sequencing when multiple tests are ordered
Engages in frequent communication with all departments to ensure scheduling openings are current and time blocks are administered as needed
Explains procedures and provides patients/customers with accurate preparation information prior to exam
Verifies insurance eligibility and follows up on necessary authorizations

HS diploma or equivalent
2-3 years related experience, preferably in a healthcare setting (revenue cycle experience preferred)
Basic knowledge of medical terminology
Effective organizational and prioritization skills
Exhibits sophisticated interviewing, communication and negotiation skills
Possesses intermediate math and business writing skills
Knowledge of office equipment
Computer literate
Demonstrated customer service skills

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Scheduler – Pre-Access Representative, Sleep Center

Key skills