About this role
Role Overview
- Support plan members across Canada through illness, injury, and recovery
- Proactively handle a dedicated caseload in compliance with specific service level agreements
- Assessing claims based on contractual, medical, and vocational barriers
- Develop positive relationships with plan sponsors, plan members, treatment providers, and internal partners
- Write letters to communicate pertinent benefit related information
- Demonstrate emotional intelligence and compassion when communicating with plan members
Requirements
- Bilingualism (English and French) is an asset
- Proficiency in both languages for candidates in Québec
- College or university degree in a healthcare program or equivalent work experience is considered an asset
- Confirmed ability to make meaningful decisions efficiently
- Knowledge of disability management and/or group benefits is an asset
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance
- Adoption benefits
- Surrogacy benefits
- Wellness benefits
- Employee assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence