Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform
Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects
Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers
Documenting business and functional/technical specifications for ServiceNow (ITSM / HRSD) system development and enhancements based on user requirements
Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges
Participate, influence, and drive cross-functional projects that impact various IT and Business processes
Work as a member of a project team on building new functionality and /or enhancing existing functionality
Technical tasks can include being able to identify data needs from various systems, custom reporting, developing requirements documents, and data mapping, identify integration points, and process flow documentation
Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests
Proactively refine upstream solutions to avoid downstream business or IT process and data issues
Preparation and execution of test plans to ensure high quality results
Managing and coordinating Regression and User acceptance testing with the users

Bachelor’s degree in IT, Technology, related or equivalent work experience
Minimum 4 years’ experience with business analysis and the ServiceNow platform
Minimum 2 years’ experience with clients (internal or external) gathering requirements, solution design, process improvements, etc.
ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications
ITIL v4 Managing Professional or Strategic Leader Certification
Extensive experience in process improvement and process management competencies
Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques
Excellent communication skills both verbal and written and presentation and facilitation skills
Agile Scrum experience
Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option
Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers
Ability to work independently as well as engaging and contributing to teamwork.

Senior Business Systems Analyst – ServiceNow

Key skills