Mortgage Sales Associate

Role Overview

• Deliver an exceptional borrower experience by supporting the mortgage loan process from initial prequalification through closing
• Perform income and financial analysis
• Prepare and issue required loan disclosures
• Review documentation for completeness and accuracy
• Coordinate the timely submission of loan files to processing
• Manage a pipeline of loans, monitor milestones and outstanding conditions
• Serve as a key point of contact for borrowers and business partners throughout the loan process
• Assist with borrower prequalification and collection of initial loan documentation
• Calculate and analyze borrower income to determine loan eligibility
• Run Desktop Underwriter (DU) and review findings for accuracy and completeness
• Schedule and coordinate communications with borrowers, real estate agents, referral partners, and other stakeholders on behalf of the Branch Manager
• Support the loan process from contract through closing, ensuring established milestones are met
• Review mortgage loan applications, disclosures, supporting documentation, and loan files for completeness, accuracy, and compliance
• Create and distribute disclosure, re-disclosure, appraisal, and property valuation packages
• Communicate with borrowers and other parties to obtain, clarify, and follow up on required information and documentation
• Monitor and manage the loan pipeline by tracking outstanding conditions, documentation, and loan milestones to support timely processing and closing
• Identify missing or deficient loan file documentation and communicate findings to the Loan Officer and/or Loan Processor for resolution
• Coordinate with borrowers, title companies, processors, underwriters, and other stakeholders to facilitate smooth loan closings
• Maintain accurate loan records and ensure compliance with CCM policies and applicable regulatory requirements
• Provide administrative, operational, clerical, and customer service support to Branch Managers and lending staff as needed
• Collaborate with management and team members to support various stages of the mortgage origination and processing workflow
• Assist in managing a pipeline that may include conventional, non-QM, FHA, VA, USDA, renovation, and reverse mortgage loan products

Requirements

• High School Diploma, General Equivalency Diploma (GED), or equivalent
• 3+ years of residential mortgage processing experience
• Underwriting experience, preferred
• Experience using CRM and marketing automation tools, preferred
• Willingness to pursue mortgage industry licensing as career responsibilities evolve
• Knowledge of mortgage industry systems and software, including Desktop Underwriter (DU) and Loan Product Advisor (LPA)
• Excellent communication and customer service skills
• Excellent prioritization and time management skills
• Proficiency in Microsoft Office Suite
• Fluency in the languages of Spanish and English, a plus

Benefits

• Medical, dental, and vision insurance
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program