About this role
Role Overview
- Verify member information while addressing general questions.
- Responds to and resolves all issues/inquires to assure an efficient and seamless member experience.
- Maintains open channels of member communications doing outreach as required.
- Meets all production and quality standards, maintaining work queues according to department standards.
- Effectively communicates with internal and external staff.
- Elevates issues to the next level of supervision, as appropriate.
Requirements
- High School diploma/GED
- Two (2) years of customer service experience in a call center environment
- Familiarity with Medical insurance services process
Benefits
- Healthcare experience
- Paid time off