Key skills
Communication
About this role
Role Overview
- Act in coordination of the SNP Clinical team to provide ongoing coordination of care to members
- Assist in ensuring compliance with CMS SNP Model of Care (MOC) expectations
- Support members in guiding through Health Risk Assessment completion
- Conduct timely follow-ups with members and/or their designated caregivers
- Educate members on DSNP supplemental benefits and assist with access
- Facilitate scheduling of PCP visits and preventive screenings
- Document accurately to ensure coordination of members’ care needs
Requirements
- High School diploma or equivalent
- One (1) year of working in a healthcare or managed care setting
- One (1) year of customer service experience
- Excellent written and oral communication
- Demonstrated knowledge of CMS regulatory and contractual documents
- Proficiency with Microsoft Office products
Benefits
- Health insurance
- Retirement plans
- Paid time off