Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
Investigates all concerns/issues to assure accurate information is provided in a timely manner.
Documents and codes accurately all inquiries/concerns.
Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.

High School Diploma or Equivalent (GED)
(Required)
Minimum of 1 year-Customer Service (Preferred)
Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork

healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
atmosphere of collaboration, cooperation and collegiality

Customer Care Associate – Medicaid Team

Key skills