Acts as a liaison between prospects, patients, and AltaMed and the community it serves
Provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs
Acts as a patient advocate for non-medical issues for the entire family
Assists patients and their family members with various concerns that relate to their overall experience at AltaMed
Addresses issues that may include quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information

Minimum high school diploma required
B.S./B.A. degree in healthcare or business administration or a related field of study preferred
Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred
Minimum of 3 years of experience in Customer Service preferred
Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment
Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred
Experience working with underserved populations preferred

Patient Care Coordinator

Key skills