About this role

Own end-to-end analytics delivery: Translate business questions into analytic approach, build/validate datasets from disparate sources, perform analysis, and deliver actionable recommendations
Lead root-cause investigations on operational performance shifts (e.g., increases in handle time, contact drivers, etc.)
Influence adoption: Align stakeholders on actions, quantify expected impact, and track realized results post-implementation
Communicate insights effectively: Tailor messaging for senior leaders vs. working teams; present assumptions, limitations, and recommended next steps
Proactively identify, analyze, and solve business problems with a focus on understanding the root causes
Become a subject matter expert for data across multiple clients and warehouses

Bachelor's degree OR in lieu of a degree, a high school diploma and 3+ years of analytics experience in financial services, credit card and/or payments industries
2+ year of experience in an analytics role with a focus on digital engagement analytics preferred
1+ years of experience with statistical tools such as SAS, SQL, R, or/or Python
Comfortable analyzing large datasets in a warehouse environment
Demonstrated ability to translate ambiguous business questions into structured analyses and recommendations
Ability and flexibility to travel for business as required

Senior Analyst, Customer Experience Analytics

Key skills