Specialty Pharmacy Technician II

Role Overview

• Coordinate and process prescription orders from intake through fulfillment
• Conduct refill outreach and support adherence programs for specialty patients
• Schedule and coordinate medication deliveries, including time-sensitive and specialty shipments
• Submit and follow up on prior authorization requests with third-party payors
• Perform benefits investigation and support copay assistance programs
• Communicate with patients receiving specialty medications, providers, and insurance companies to resolve access barriers
• Accurately document patient interactions and maintain records in pharmacy systems
• Triage inbound calls and provide high-touch, patient-centered service
• Collaborate cross-functionally to ensure seamless patient care and therapy continuity

Requirements

• Active MA Pharmacy Technician license/registration
• Certified Pharmacy Technician (CPhT/ExCPT)
• 4–5 years of pharmacy experience required
• Experience working with patients receiving specialty medications
• Experience with submission of prior authorization requests to third-party payors
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple tasks and systems in a fast-paced environment

Benefits

• Medical, dental, vision starting within 30 days
• 16 PTO days + 10 paid holidays
• Free parking Onsite
• Pre-Paid option for public transit