Wellness & Program Coordinator – Mental Health

Role Overview

• Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions, transitions, and unstructured time
• Manage breakout rooms independently for de-escalation when a secondary therapist isn't available
• Conduct Green Space assessments and follow up with parents every two weeks
• Process intakes, upload sign-in sheets, prepare welcome kits, and maintain census records
• Produce and distribute the weekly program newsletter
• Track attendance and coordinate psych/IEP scheduling for new admissions
• Provide real-time tech support to clients during sessions (Zoom, breakout rooms, chat)
• Communicate with parents by phone and email on progress and logistics
• Complete accurate, same-day documentation, including wellness check-ins and incident reports
• Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately

Requirements

• Experience working with adolescents in a clinical, educational, or community mental health setting
• Comfortable managing virtual group dynamics and de-escalating independently, without in-room support
• Tech-savvy, proficient with Zoom including breakout rooms (trainable if generally techy)
• Documentation and incident reporting skills
• Emotionally regulated, professional, and consistent under pressure
• Understands the limits of a non-clinical role
• escalates appropriately, never makes independent clinical decisions