Obtains insurance information from patients and counsels alternative ways for financial assistance
Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests
Provides patient scheduling services including collecting demographics and insurance registration
Reviews schedule for new patients and makes updates when necessary
Calls patients with appointment time reminders; obtains insurance information and referral forms
Processes internal physician referrals for clinical care
Explains billing process to patients, answers incoming inquiries from patients and third-party payers
Assists patients with insurance questions regarding the billing process
Works with others to solve moderately complex problems
Assists staff with sending out reminder cards and other scheduling duties

High school diploma or equivalent high school certification or combination of education and/or experience
Relevant Experience (3 Years)
Billing Systems
Customer Service
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Medical Office Support
Microsoft Excel
Microsoft Office
Microsoft Word
Organizing
Prioritization
Scheduling
Third Party Claims

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us

Billing/Scheduling Associate II – Neurology

Key skills