Provide technical support to internal employees
Be a technical liaison for the compliance team
Own local IT Security for the Farmington Office
Provide end-user support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software
Create accounts and configure hardware as part of onboarding process
Assist with maintaining Operational Procedures for compliance in AWS
Own Vendor Management and perform vendor evaluation from a technical perspective
Ensure adherence to IT infrastructure standards, policies, and procedures
Track and resolve incidents and requests through the ticketing tools
Perform Clean Desk audits, Mobile Configuration audits, and any other audits as needed
Desktop/laptop technical support (Mac and PC) running on Windows operating systems

Experience with Firewalls, switches, and networking (PFsense & Ubiquity Preferred)
Experience with Audio Visual equipment such as audio Mixers, Speakers, and Mics a plus.
Experience with O365 Suite
Experience with Google Workspace
Experience with Mobile Device Management Software (Kandji & Scalefusion Preferred)
Experience with AWS & MySQL is a plus
Experience with PCI, SOC I & SOC II, or ISO 27001 is a plus
Experience supporting Windows 11 and MAC OS environments

IT Specialist

Key skills