Act as a point of contact and escalation for retail technology issues, working with our in-house help desk
Troubleshoot and resolve incidents, coordinating with vendors and internal teams as needed
Support new store opening and refurbishments upon opening
Monitor system performance and identify recurring issues or opportunities for improvement
Maintain documentation and configurations for store technology
Partner with store teams to understand pain points and improve the end-user experience
Support testing, pilot initiatives, and deployment of new retail technologies
Ensure compliance with security, audit, and operational standards from internal teams

Experience with Oracle Xstore (POS software) or a similar retail point-of-sale system
Experience in tech support within a retail technology environment
Strong troubleshooting and problem-solving skills across both hardware and software
Working knowledge of POS systems (XStore), networks, and end-user devices
Ability to manage multiple priorities in a fast-paced retail environment
Strong communication skills with both technical teams and non-technical users
Vendor coordination and stakeholder management experience is a plus

Onsite Engineer

Key skills