Business Analyst

Role Overview

• Partner with Product Managers, UX Designers and Engineering teams to understand customer journeys, business goals and content requirements
• Facilitate discovery workshops and content modelling activities
• Translate UX, design and product requirements into scalable Contentful content models
• Identify opportunities for reuse, extension and rationalisation of existing models
• Support the design of reusable, scalable and API-ready content structures
• Support high-priority initiatives including campaigns, experimentation and personalisation capabilities
• Collaborate closely with engineers to ensure content models are optimised for downstream consumption and platform performance
• Support GraphQL consumption patterns and modern content delivery architectures
• Help reduce delivery friction and accelerate time-to-market across teams
• Support the definition of standards, governance approaches and reusable modelling patterns
• Contribute to the evolution of a scalable enterprise content architecture strategy
• Help establish decentralised, self-service content modelling and publishing capabilities
• Support the creation of a discoverable Content Domain Design Library inspired by modern design system principles
• Improve visibility and understanding of existing models, dependencies and usage patterns
• Help define approaches for documenting model intent, API usage and downstream implementation guidance
• Improve onboarding and enablement for Product, UX and Engineering teams
• Reduce dependency on central Content Domain support through better tooling, documentation and discoverability
• Drive alignment between UX design systems, content structures and engineering implementation

Requirements

• Strong experience working with headless CMS platforms, ideally Contentful
• Understanding of structured content modelling and content architecture principles
• Experience working with reusable, scalable and governed content schemas
• Understanding of taxonomy design, schema governance and content reuse patterns
• Experience translating UX and product requirements into structured content models
• Hands-on experience working with GraphQL and API-driven content delivery environments
• Good understanding of how structured content is consumed across modern digital applications
• Working knowledge of TypeScript and modern frontend engineering environments
• Experience collaborating closely with software engineers and platform teams
• Understanding of modern design system thinking and its application to content systems
• Experience improving self-service enablement models, documentation systems or discoverable libraries
• Strong facilitation, communication and stakeholder management skills

Tech Stack

• GraphQL
• TypeScript

Benefits

• Competitive Rates
• Flexible working arrangements
• Opportunities for professional development and career advancement within a global company
• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
• The chance to work on cutting-edge projects that are transforming the industry
• Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.