Cloud Performance Engineer – Site Reliability Engineer

Role Overview

• Collaborate with our Security Operations teams to help define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers.
• Develop, implement and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries etc.
• Design and maintain performance testing strategies, framework, and environments in the cloud.
• Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers.
• Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details.
• Develop and maintain technical relationships with our core Cloud Service Providers.
• Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications.
• Ensure that internal and external SLA’s meet and exceed expectations, and ensure that system centric KPIs are continuously monitored and improved.
• Create tools for automating deployment, monitoring and operations of the overall platform.
• Participate in an on-call rotation to provide application support, incident management, and troubleshooting.
• Provide ongoing maintenance and support of internal tools, improve system health and reliability.
• Assist customers with the on-site deployments when needed.
• Implement and manage observability tools (logging, metrics, tracing) for performance insights, Otel and Grafana Stack preferred

Requirements

• Demonstrated expertise in cloud service providers and best practices around implementation and configuration, preferably managing Azure on behalf of multiple teams for a company that delivers SaaS products.
• Proven experience working with microservices architecture, with a strong focus on Java-based services.
• Experience in applying chaos engineering practices to evaluate and enhance system resiliency.
• Skilled in troubleshooting performance issues, including analyzing time consumption, allocating resources, and recommending optimizations.
• Familiar with performance testing methodologies and tools to assess system behavior under load.
• Experience with deployment and usage of observability tools such as Prometheus and the Grafana suite.
• Proven experience designing and executing performance test plans (load, stress, soak, and spike testing) to validate that application services sustain 500+ transactions per second (TPS) within defined latency and error-rate thresholds.
• Hands-on experience with performance/load testing tools such as JMeter, Gatling, Azure Load Testing
• Experience tuning and validating autoscaling (Kubernetes/OpenShift HPA, Azure scale sets) to ensure required TPS is met under variable load without breaching cost or resource constraints
• Experience tuning Kafka (partitioning, consumer group sizing, throughput/latency trade-offs) and other messaging/queueing components to sustain target transaction rates.
• Experience with Azure-native monitoring and diagnostics (Azure Monitor, Application Insights, Log Analytics) to correlate throughput, latency, and error metrics during test execution.
• Proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
• Proficiency in Terraform, Ansible or Chef.
• Expertise in troubleshooting, support escalation, on-call process optimization and documenting knowledge.
• Passionate about Infrastructure as code, automation, and developing solutions that help developers move quickly and safely.
• Familiarity with infrastructure management and operations lifecycle concepts and ecosystem.
• Experience operating and maintaining production systems in a Linux and public cloud environment.
• You have prior experience working in high-performance or distributed systems, while we strive to hire at a variety of experience levels.
• Working knowledge of industry best practices regarding information security
• Previous experience building or maintaining a large-scale Cloud service.
• Proven ability to prioritize and track multiple projects in parallel.

Tech Stack

• Ansible
• Azure
• Chef
• Cloud
• Distributed Systems
• Grafana
• Java
• JMeter
• Kafka
• Kubernetes
• Linux
• Microservices
• OpenShift
• Prometheus
• Terraform

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club