Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance.
Model network, storage, and other infrastructure in within the CMDB.
Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.

Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience
5+ years of experience with ServiceNow with a strong focus on the Event management and monitoring and integrations
5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions
8+ years of professional services/consulting experience
3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
ServiceNow Mainline Certifications in Discovery and Data Foundation
Expertise in at least three full lifecycle ServiceNow implementations
Demonstrable experience with ServiceNow JavaScript and glide queries
Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises.
Deep experience modeling network, storage and compute infrastructure
Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services.
Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert.

Senior ITOM/CMDB Technical Consultant

Key skills