Operations Manager

Role Overview

• Lead the operational delivery of payments and banking initiatives and integrations, working closely with central Operations, with strong reconciliation and controls throughout.
• Scope operational requirements, coordinate with central Product and Engineering, and drive new launches and integrations end to end — including launch readiness, testing, go-live and post-launch monitoring.
• Work alongside the Investments and Operations teams who run the platform day to day, ensuring new capabilities are operationally ready and continually improving processes, controls and service standards.
• Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails that allow the UAE wealth management business to grow efficiently.
• Build scalable, well-controlled operational processes, reconciliation routines, incident management and reporting, and partner with Customer Support on escalations and client-impacting issues.
• Manage key operational relationships with banking, payment, execution, custody, technology and KYC partners, ensuring service levels, timelines, reporting standards and operational quality are maintained.
• Work closely with Compliance, Risk, Legal, Finance, Product, Engineering and Investment teams to ensure operational, regulatory, financial and product requirements are reflected in day-to-day workflows and launch planning.
• Use operational data, process insight, partner feedback and team input to improve workflows, introduce automation and AI-supported processes, strengthen controls and support Wahed’s growth in the UAE.

Requirements

• 5–10 years across fintech / platform operations, wealth-management or investment operations, payments, or banking operations.
• Hands-on experience running operations for a digital platform — owning money flows, monitoring operational health, and resolving systemic issues (ideally in fintech, investing/robo-advisory, payments or banking).
• Experience leading integrations and product launches end to end, coordinating central and remote teams and multiple external vendors to deadline.
• Track record of operational delivery in a regulated environment; familiarity with UAE (onshore / DIFC / ADGM) and/or UK (FCA) frameworks is a strong advantage.
• Strong process-builder: able to design and document operational processes, controls and audit trails from scratch, not just run existing ones.
• A natural problem-owner who takes end-to-end ownership of issues and works across Customer Support, Product/Engineering and external partners to fix them at source.
• Exceptional accuracy and attention to detail; personally accountable for flows, reconciliations, records and audit trails.
• Highly organised, able to prioritise and escalate effectively in a fast-moving, lean-team environment.
• Data-literate and comfortable using modern, AI-native tools to do more with a lean team.
• A self-starter who thrives on breadth, ownership and ambiguity — happy building and improving the operation, not just maintaining it.
• Understanding of, or genuine interest in, Shariah-compliant finance.

Benefits

• Healthcare benefits
• Flexible working arrangements
• Professional development opportunities