Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Customer Service Experience: you have solid experience in Customer Service, ideally including partner relationship management.
Familiarity with Live Chat and Phone Support is a plus.
Technical Troubleshooting Skills: you are comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs to diagnose problems, and writing SQL queries to investigate data and independently answer partner questions.
Collaboration & Relationship Building: you bring a strong networking mindset, with exceptional collaboration and communication skills that enable you to build and maintain lasting relationships with valued partners.
Languages: you are fluent in both English and French.
Organization & Prioritization: you are organized and structured, able to manage multiple initiatives with shifting priorities while consistently meeting deadlines without losing sight of important details.

Customer Support Agent

Key skills