This role specifically will need to be a technical leader in the Java and .Net APM agents and Alerts (or able to ramp up quickly), eventually jumping in with agents such as Node, GO, PHP, Python
Support New Relic customers by solving complex installation, configuration, and data exploration requests
Increase your skill set through additional training and exposure to other programming languages featured in our product suite
Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience
Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)
This opening is for a position working day shift hours of 8am-5pm PT Mon-Fri. You may be located in ET, CT, MT or PT time zones and committed to working PT hours. Working occasional weekend days or holidays may be required on an as-needed basis

Knowledgeable in troubleshooting programming languages and network essentials
Familiar with AWS and containerization technologies such as Docker and Kubernetes
Experience building, maintaining, and/or testing applications in an enterprise environment
Can demonstrate well-developed troubleshooting skills and can get creative when the answer is not obvious
You exhibit a high level of empathy—even with customers who are having a bad day
A passion for sharing your knowledge for the benefit of those around you, demonstrating a true growth mentality that encourages teammates to seek you out as a mentor

Technical Support Engineer – Java, .NET

Key skills