IT Help Desk Technician

Role Overview

• Provide on-site IT support to our Dublin City Centre and Dun Laoghaire office locations.
• Responding to helpdesk tickets via phone, email, or support portal.
• Troubleshooting hardware and software issues (PCs, printers, networks, etc.).
• Managing user accounts and permissions (Local Active Directory and MS Entra).
• Assisting with system updates, antivirus scans, and patch management.
• Escalating complex issues to higher-tier support or specialized teams.
• Documenting issues, solutions, and support processes in knowledge bases.
• Setting up new workstations, user profiles, and access credentials.
• Providing support for VPN, Wi-Fi, and remote access.
• Educating users on IT policies, procedures, and basic troubleshooting.
• Ad hoc and project based support to other locations (Galway and Cork) based on business needs.

Requirements

• 1–2 years of relevant experience in IT support or customer service is preferred.
• Familiarity with Windows OS, Microsoft Office, and basic networking.
• Bachelor’s degree in IT, Computer Science, or related field (preferred but not always required).
• Certifications (optional but valuable):
• CompTIA A+ – entry-level hardware/software support.
• CompTIA Network+ – basic networking knowledge.
• Microsoft 365 Certified: Fundamentals
• ITIL Foundation – for understanding service management frameworks.

Benefits

• Competitive salary package
• A good work life-balance
• Career development opportunities
• In-house training opportunities.
• Mentoring system, continual assessment and feedback.
• Company events
• Travel saver ticket options
• Hybrid working options available
• Educational courses and CPD
• Association with Moore Global Network with more than 30,000 people across 260 independent firms in over 110 countries