Lead and supervise IT support teams in Belgium, the Netherlands, Poland, and Hungary
Ensure IT services are delivered according to agreed service levels
Provide hands-on technical support and escalation when needed
Improve, maintain, and secure IT infrastructure and solutions
Deliver new IT services in line with governance structures and policies
Manage and allocate resources within budget constraints
Support recruitment, training, and development of team members
Collaborate with third-party vendors and stakeholders
Contribute to establishing a Terminal “Centre of Excellence”

Knowledge and experience supporting the Microsoft Ecosystem
Solid knowledge of IT infrastructure and networking (LAN/WAN, VPN, VLAN, Wi-Fi, routers)
Experience with VMware, Citrix XenApp/XenDesktop, and RDS/Terminal Services
IT project management experience
Familiarity with AV and telephony systems
Strong understanding of ITIL best practices (ITIL v4 preferred)
Willingness to travel approximately 90 days per year
Proven experience leading or mentoring IT support teams
Customer-focused, proactive, and strong communicator

Competitive salary with 8.33% holiday allowance
Development opportunities in line with our training policy
Free travel on DFDS ships (up to 3 times per year)
Pension scheme via ASR
Access to Benefits at Work (discounts on fashion, electronics, outings, sports, and more)
Optional collective health insurance with discount
Weekly fresh fruit at the office
Corporate fitness program via Bedrijfsfitness Nederland
A stable and growing organization with a focus on social responsibility, sustainability, and the environment

IT Support Manager

Key skills