Responsible for end-to-end program management of the Retail Academy—our global flagship learning platform.
Lead the end-to-end management of the Retail Academy, ensuring smooth planning, coordination, and delivery of all learning initiatives.
Build, maintain, and continuously update the global Retail Academy masterplan and calendar.
Coordinate the preparation and execution of in-person sessions, ensuring high-quality delivery and a seamless participant experience.
Facilitate learning sessions when needed.
Partner closely with Global Education, Brands, and Markets to ensure learning content is relevant, impactful, and aligned with business priorities.
Act as the main operational point of contact for HR, Markets, and Brand Education teams in relation to the Retail Academy.
Foster strong collaboration across stakeholders to support the successful rollout and continuous evolution of the Academy.
Track key participation metrics, including attendance, engagement, and completion rates.
Conduct impact assessments and monitor training effectiveness and ROI.
Identify opportunities for continuous improvement, using data and feedback to enhance the Retail Academy experience and outcomes.

5+ years of experience in retail education, learning & development, training, or academy/program management roles
Experience designing, coordinating, or managing retail/learning academies, capability-building programs, or large-scale learning initiatives is highly valued.
Proven experience in retail education, L&D, or training roles.
Strong program and project management skills, with the ability to manage multiple workstreams and stakeholders simultaneously.
Exceptional communication and stakeholder management skills, with the ability to work effectively across global, regional, and local teams.
High proficiency in presentations, training materials, and learning content coordination.
Strong organizational skills and attention to detail, with a focus on high-quality execution.
Experience in fast-paced, international, and cross-functional environments is a plus.
Beauty / Luxury Fashion experience is a must
Global / regional experience preferred

Global Retail Excellence Manager

Key skills