System Technician II

Role Overview

• Administers, tests, implements, troubleshoots, and maintains Infrastructure architectures to include all related Information Systems and their components
• Provides 2nd level support for Information System related issues, including its relative subcomponents
• Evaluates, tests, and contributes to recommendations on Information Systems and their impact on existing system configurations
• Independently researches and resolves moderately to highly complex technical problems
• (Re-) images desktops and laptops via Microsoft Intune Admin Center
• Deploys and (re-) installs software via Microsoft Intune Admin Center
• Supports with onsite installation of IT equipment
• Plans, coordinates, and executes office openings, moves and closures
• Provides Microsoft Exchange email services with Outlook client
• Supports internal customers with technical questions and support issues
• Creates/revises documentation thoroughly for use and training

Requirements

• Previous Technical Experience in IT Environment
• Knowledge of IT systems
• Have MS Active Directory and MS Office 365 knowledge
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
• Experienced with Microsoft Business Software Applications and Other Communication tools
• Excellent Communication Skills, Oral, Written and Presentation
• Exceptional Troubleshooting, Problem Solving, and Customer Service Skills
• Microsoft Training / Certifications are a plus

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated