Provider Enrollment Clerk

Role Overview

• Handle phone calls and e-mails from KMAP providers related to provider enrollment topics
• Manage multiple tasks and be able to function with strict timelines with minimal supervision
• Adhere to strict time frames for processing applications and monitoring outstanding tasks
• Responsible for recognizing issues reported by callers that need to be escalated and completing the escalation process
• Follow up with providers on outstanding issues within contractual guidelines
• Provide excellent customer service with professional verbal and written abilities while meeting documented quality standards

Requirements

• Reliable and a high level of attention to detail
• Superior communication skills, both written and verbal
• Understand internal processes and tools
• Problem-solving skills
• Will work independently and with a team

Benefits

• Generous, flexible vacation policy
• Educational assistance
• Comprehensive health benefits
• 401(k) employer match
• Career development opportunities