Work independently to maintain NetSuite, ensuring operational continuity by handling incidents (level 2/3) and service requests, and by leading small improvement implementations aligned with business needs.
Respond to support incidents and requests (level 2/3), perform root-cause analysis and propose effective solutions.
Carry out small functional improvements and configurations in NetSuite modules.
Document solutions, procedures and support evidence (ticket records, runbooks).
Monitor and follow up on open tickets, ensuring SLA compliance and proactive communication with the client.
Identify recurring incident patterns and propose preventive improvements.
Assist key users with operational questions and provide ad-hoc user guidance.

Hands-on experience with NetSuite (support/maintenance or implementing improvements).
Proficiency in core NetSuite modules (Financials, Procure-to-Pay, Inventory, Order-to-Cash and Tax/Fiscal).
Expertise in Oracle NetSuite Brazil Localization.
Experience in functional support (incident analysis, prioritization, SLA management).
Analytical, organized profile with a focus on meeting response deadlines.
Bachelor’s degree or technical degree in systems, business administration, accounting or related fields.

NetSuite Functional Consultant Mid/Senior

Key skills