Develop and operationalise governance frameworks and reporting rhythms that provide executive-ready insights for the Technology Leadership Team and other key stakeholders.
Lead and mentor a team of 5–10 professionals to deliver continuous improvement initiatives and high-quality operational reporting.
Drive Lean process improvement projects to simplify workflows, reduce waste, and enhance overall operational effectiveness across the Tech Hub.
Coordinate key engagement activities, including town halls and leadership forums, while managing the Tech Hub business continuity plan to ensure operational resilience.

Senior experience in operational reporting, performance management, governance, or technology business operations.
Proven ability to design and embed governance frameworks and performance management disciplines within a complex environment.
Strong capability in producing executive-level presentations, committee papers, and reporting packs for senior leadership.
Demonstrated experience leading small teams responsible for continuous improvement initiatives and operational deliverables.
Lean process improvement certification or demonstrated equivalent capability in driving process efficiency.
Experience supporting business continuity planning and operational readiness processes within a technology or business operations environment.

Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth.
A culture valuing diverse perspectives, empowering leaders to drive innovation and collaboration.
A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
Flexibility means trusting you to choose when, where, and how you work, balancing what’s best for you, your team, and your clients to grow and thrive together.

Senior Manager, Business Operational Governance & Performance

Key skills