About this role

Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients.
Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner.
Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation.
Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows.
Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner.
Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care.
Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs.
Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.

Excellent written and verbal communication skills, especially over the phone.
Ability to perform high-volume, high-quality patient outreach with professionalism and consistency.
Call center experience and strong telephone etiquette.
Friendly, personable, and self-motivated approach with a passion for helping others, particularly patients with chronic conditions or ongoing care needs.
Strong organizational skills, attention to detail, and commitment to accurate record-keeping.
Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone.
Experience in sales, outreach, or upselling products and services.
Experience working in healthcare, care coordination, patient engagement, or a startup environment.

Enrollment Specialist – Part-Time

Key skills